Shipping and Return Policy
Orders received by 9am AEST Monday - Friday will be dispatched on the same day pending credit verification. Orders made on weekends or public holidays will be processed on the following business day and dispatched within 24 hours pending credit verification.
We offer free shipping on all domestic orders over AU$100. For all orders under AU$100, a shipping fee of $10 will be charged.
All domestic orders will be sent out using Australia Post via the eParcel Express Post network. Express Post guarantees next business day delivery for all metropolitan areas in Australia. For regional areas, delivery will take between 2-3 business days. Your signature will be requested upon delivery.
Shipping to New Zealand will incur a AU$15 shipping fee.
For shipping to all other international locations, we offer two flat rate shipping options:
AU$20 Delivery of your order may take 3-14 days.
AU$50 Delivery of your order will take 1-3 working days
Orders received by 9am AEST on a business day and pending credit verification, will be dispatched on that business day. Orders placed on a weekend or public holiday will be dispatched on the following business day.
Orders will be shipped within 24 hours pending credit verification.
You may be responsible for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival.
If you do not receive your order in the timeframe specified, please contact us on (02) 9212 2513 or email firstname.lastname@example.org
We happily accept returns on full priced items within 7 days of receiving your order for an exchange, credit note or refund. All items must be unused and in original condition with tags attached. All footwear must have original, undamaged shoeboxes with no sole markings or scratches.
Please choose carefully as we do not accept returns or exchanges on sale items unless faulty.
*Please contact one of our retails stores for any questions regarding in-store purchases, returns and exchange.
If you would like to arrange a return or exchange please email us at email@example.com.
We will review returns and exchanges on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.
Please note that sizing of products displayed on our site may vary.
If a product/s is damaged or defective in any way, please contact us at firstname.lastname@example.org as soon you discover the fault.
We will repair the fault if possible. In the event that we are unable to repair it, we will replace the product.
Please send a photograph of the fault, this will prevent any possible delays in the returns process. Upon receiving the defective product, we will then need to approve the claim.
Any questions regarding our policies email email@example.com